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New Delhi-based Evangelists, a provider of information technology research, advisory and strategic planning services and TheInfoPro (TIP) www.theinfopro.net , a New York -based research network and leading supplier of market intelligence for the Information Technology (IT) industry are in the process of jointly investigating how Global 2000 companies are using or planning to use Infrastructure Management Services (IMS).
The approach to the studies is unique and comprehensive in that one-on-one interviews have been conducted with Global 2000 sourcing and infrastructure decision-makers in the United States, India and Europe. The intelligence captured covers the gamut of all critical issues pertaining to IMS including budgets, roadmap for functions/technologies existing or planning to be outsourced, detailed ratings of the sourcing provider landscape and likely they are to switch to an alternative provider.
IMS focuses on the use of external sourcing providers for management of core functions of the IT infrastructure including Servers, Storage, Security, Networking, Desktops and Help Desk. Service providers who the expert network of commentators choose to rate include the likes:
-- TCS
-- IBM Global Services
-- Infosys Technologies
-- Perot Systems
-- Accenture
-- EDS
-- Cap Gemini
-- Satyam
-- WIPRO
-- HCL Technologies
-- Patni Computer Systems
-- CSC
-- HP Global Services
-- NIIT Technologies
-- Tech Mahindra
The interviews delve into core areas of the IMS environment and decision making process including:
Customer Profile:
-- Sourcing Budgets: Historical and Planned
-- Deal Structure and Negotiating tactics
-- Budget Changes by Provider – Forward-looking
-- Pain-points and Priorities
Needs Analysis:
-- Ranked importance of IMS Functionality
-- Motivators and Inhibitors for using IMS
-- Installed Vendors: who are their providers for core Infrastructure technologies Sourcing Provider Performance:
-- Spending both Historical/Projected
-- Vulnerability and who is on the shortlist to switch to
-- Product/Service offering ratings Technology/Functionality Roadmap:
-- Adoption Plans For over 40 types of IMS functionality
-- Sourcing provider shortlist; who is “in-Use” & “in-Plan”
A core component of the interview is the profile TIP collects of the Global 2000’s infrastructure and installed providers which includes:
Technologies & Installed Vendors in the Sourcing Roadmap include:
Storage:
-- SAN
-- NAS
-- Switches
-- Back up Hardware & Sofware
-- Storage Management
-- Lifecycle Management
Vendor sampling: EMC, IBM, HDS, NetApp, Cisco, Brocade, Sun, Quantum, Symantec Servers:
-- RISC
-- Windows
-- Unix
-- Linux
-- Virtualization
-- Mainframe
-- Legacy (AS 400, VMS)
Vendor Sampling: Sun, HP, Dell, IBM, EMC, Red Hat, Novell
Networks:
- Routers
- Switches
- WAN Acceleration
Vendor Sampling: Cisco, Juniper, Foundry, F5, Riverbed, Packateer, AT&T, Verizon, 3Com
Security:
- Firewalls
- Malware
- Intrusion Prevention & Detection
- Content Filtering
Vendor Sampling: Symantec, Cisco, Check Point, Juniper, McAfee, IBM, CA, Websense, Blue Coat
A significant portion of the interviews also focuses on the importance and impact of certain standards and government regulations in making the sourcing decision including:
-- Information Technology Information Library (ITIL)
-- ISO
-- Department of Homeland Security (DHS)
-- Sarbanes Oxley (SOX)
-- BASEL II
-- SaS 70
About Evangelists
Evangelists is a provider of research, advisory, and strategic consulting services to the Information Technology (IT industry). Delivering objective and actionable guidance based on the foundation of hard core, on-the-ground market research, Evangelists has developed a reputation as a trusted research and consulting firm to IT companies and end users of these technologies in the Indian market. To this end, Evangelists has created an excellent network of technologists and information managers across a gamut of industry segments to provide expert guidance – the very people who take key decisions in vendor and technology selection and outsourcing services. For learn more visit, www.eangelists.in
About TheInfoPro (TIP)
TheInfoPro (TIP) is the only independent research network for the Information Technology (IT) industry. Through a peer network of over 900 of the world’s largest buyers and users of IT including Citigroup, FedEx, McGraw-Hill, MasterCard, Pfizer, Vodafone, PepsiCo, JPMorgan Chase, and Harvard University, TIP delivers detailed budget, vendor performance and technology roadmap data without spin or bias. Known as the “voice of the customer,” TIP helps IT professionals, technology providers, and institutional investors make sound decisions on technologies, vendor relationships and investments. Founded in 2002 by alumni of Gartner, Giga, EMC and Bell Labs, TIP is headquartered in New York City with offices in San Francisco, Chicago and Boston. To learn more visit www.theinfopro.net or call 1-212-672-0010.
For press backgrounder on Evangelists click here
Media contact details
Satish Negi,
Evangelists,
+91 (011) 41435950/ +91 9871481796,
satish.negi@evangelists.in
KEYWORDS: CONSUMER, CONSULTANCY SERVICES, IT, TECHNOLOGY
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