ARINC Incorporated was awarded ‘IT Service Provider Of The Year' by Indira Gandhi International (IGI) Airport during their annual GMR-IGI Airport Business Partner Awards ceremony held recently in New Delhi.
The annual award recognizes the airport community's "best of the best" when it comes to service and operational excellence. Organized by Delhi International Airport Limited (DIAL), the awards were formally launched in December 2011 and have been held every year since.
"GMR-IGI Airport Awards are meant to recognize our business partners who deliver outstanding service," said Mr. Indana Prabhakara Rao, Chief Executive Officer of DIAL.
"The awards are the first of their kind to be held in India and I am very pleased that ARINC has deservedly won this category and congratulate them on their achievements," he further added.
ARINC was amongst three finalists in its category. All nominees were evaluated independently by KMPG on the basis of their operating & financial performance and data collected against pre-defined parameters, before winners were announced. Several factors contributing to ARINC's win include how the company's systems and products have positively impacted airport operations and significantly reduced passenger processing times, leading to an enhanced passenger experience at IGI Airport.
"ARINC counts some of the biggest airlines and airports in the world as its customers. This accolade by the largest airport in India and one of the largest worldwide is important as it signifies ARINC's capability and commitment to delivering innovative and reliable end-to-end products and services with superior performance, quality and total customer satisfaction," said Mr. Michael DiGeorge, Managing Director of ARINC in Asia Pacific.
"ARINC is also committed to growing its business in India, an important market for us, and this award affirms our steady and sustainable growth in the country," Mr. DiGeorge added.
IGI Airport has been using ARINC's vMUSE™ common-use passenger processing system, SelfServ™ Kiosks for self-service check-in and BagLinkTM for baggage messaging since 2009, as well as a Baggage Reconciliation System deployed by ARINC. The company is also contracted to provide maintenance and support services to the airport, through subsidiary ARINC Managed Services.
ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2008 and AS9100:2009 Rev C certified. For more information, visit the website at www.arinc.com.
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Mr. Sujit Nag, Vice President, Project and Engineering, Delhi International Airport Limited, presents a certificate and trophy to Mr. Ashish Jain, Regional Manager of Airports, and Mr. Ganesh Raje, Account Manager, both from ARINC's Asia Pacific Division