CAHO and PFPSF Launch Patient Advisory Councils PACs to Promote Patient Involvement on World Patient Safety Day 2023


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CAHO and PFPSF Launch Patient Advisory Councils (PACs) to Promote Patient Involvement on World Patient Safety Day 2023

  • Saturday, September 16, 2023 12:00PM IST (6:30AM GMT)
Patient Advisory Councils (PACs) to be set up across hospitals to make patients true partners in enhancing patient safety and improving care delivery
Bengaluru, Karnataka, India:  On World Patient Safety Day 2023, a global initiative observed on September 17th, the Consortium of Accredited Healthcare Organizations (CAHO) and the Patient for Patient Safety Foundation (PFPSF) are joining forces to emphasize the critical importance of patient engagement in healthcare through the establishment of Patient Advisory Councils (PACs) and the promotion of Patient Reported Experience Measures (PREMs). This year's World Patient Safety Day theme, "Engaging patients for patient safety", perfectly aligns with their mission.

Dr. Alexander Thomas, Founder President, and Patron of CAHO, emphasized the vital role of trust and communication in the patient-provider relationship. He noted that instances of medical errors can erode this trust, not only impacting the patient's confidence in their care but also undermining the broader healthcare system.

Dr. Nagendra Swamy S C, Patron of CAHO, stressed the importance of recognizing patients as active collaborators in their healthcare journey. Research has shown that when patients are engaged, there is a significant improvement in safety, patient satisfaction, and overall health outcomes.

Engaging patients in their healthcare is a crucial step toward addressing the issue of medical errors. Patient Advisory Councils are central to this effort, serving as platforms for patients to voice their concerns and influence decision-making processes. CAHO passionately advocates for the establishment of PACs to ensure that patients' voices are heard, integrated, and valued within the healthcare system.

Dr. Vijay Agarwal, President of CAHO, expressed enthusiasm for the overwhelming response received from healthcare providers across India. He described the initiative as a significant moment in the country's healthcare delivery history and added, "To support the establishment of these councils, CAHO is releasing a comprehensive Step-by-Step Guide to Establishing a PAC."

Dr. Lallu Joseph, Secretary General of CAHO, highlighted another critical initiative aimed at sensitizing healthcare organizations to "Patient Reported Experience Measures" (PREMs). PREMs are self-reporting instruments that gauge patients' perceptions of their care experiences and help assess whether healthcare providers are meeting patients' needs.

Mr. Kris Gopalakrishna, Co-Founder and Former Vice Chairman of Infosys, will unveil the Patient Advisory Councils (PACs) on World Patient Safety Day, September 17th, 2023, at Ramaiah Medical College. Esteemed healthcare industry opinion leaders and stalwarts will come together at this momentous event to not only inaugurate PACs but also to establish comprehensive guidelines and chart the path forward for its seamless integration within hospitals. Additionally, the event will underscore the significance of encouraging hospitals to actively participate in the Patient-Reported Experience Measures (PREM) initiative.

CAHO takes pride in its role in creating PFPSF, an organization dedicated to educating and raising awareness about patient safety. PFPSF aims to prevent avoidable harm by empowering patients, patient support groups, corporations, caregivers and the general community to proactively engage in their healthcare journeys. This exercise ultimately helps healthcare providers to achieve higher patient satisfaction and better clinical outcomes.

Mr. Som Mittal, Chairman of PFPSF, emphasized the significance of providing a neutral forum for the patient community to "Elevate their Voice" and share valuable insights with their healthcare providers. He urged patients to leverage this opportunity to engage in their own care and work towards reducing avoidable harm.

On World Patient Safety Day 2023, CAHO and PFPSF reiterate their commitment to enhancing patient safety through patient engagement and advocate for the widespread adoption of Patient Advisory Councils and Patient Reported Experience Measures as integral components of safe healthcare practices.

About CAHO

CAHO is a non-profit organization representing healthcare institutions, diagnostic centres, and quality professionals, all united by a common goal: enhancing patient safety through heightened awareness and capacity building among all stakeholders of the healthcare delivery system.

We firmly believe that accreditation marks the inception of a journey toward quality improvement. Our overarching mission is to methodically instill and disseminate the concept of quality in healthcare at its grassroots, fostering a culture of safety within healthcare organizations. We collaborate with academic institutions and industry to collectively advance the shared objectives of advocating for quality, patient safety, and accreditation. We serve as the driving force behind the ongoing pursuit of continuous quality enhancement with an aim to make healthcare delivery safer.


Patients For Patient Safety Foundation (PFPSF) is dedicated to fostering patient safety culture by empowering patients to engage in their own health journey, with the aim of enhancing patient safety and minimizing avoidable harm, thus contributing to positive health outcomes. Patient education is at the heart of their mission, while collaborating with healthcare providers is the key ingredient. Patient education is done on various issues that crop up during a patient’s medical journey, before, during and post treatment. The website houses a valuable and reliable repository of knowledge of best practices garnered from experts- written in simple language, customized to Indian context, (including vernacular).

This is shared via a robust outreach program on multiple channels to reach different demographics of people. Just as CAHO engages with the healthcare industry, PFPSF engages with the patient community.

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